July 7, 2017
Instructors are very good with the children. They push the children, but also know when to not push. All four of my children learned to swim at the Lionville YMCA. Our children always receive compliments on what good swim form they have. As parents, we are very, very happy and always let others know how the Y shaped our children's athleticism.
July 7, 2017
I am a senior member at the Y. I appreciate the few parking spaces for seniors, and classes for us, such as swim, cardio, yoga and dance. I would like the "Thrive" classes to grow as the topics so far have been invaluable to seniors. I have enjoyed the two technology sessions, and am looking forward to the identity theft class on the 19th of July. There has been low attendance and don't want the to see these classes come to an end. Perhaps if the sessions were more broadcast, attendance might grow. As long as I'm giving you my 2cents worth... perhaps we can canvas seniors on what topics they would like to have covered. What about the following: gardening, knitting, nutrition, book club, downsizing, etc. Hope this is helpfu!
July 7, 2016
I was given wrong information as to what date I needed to cancel my membership by in order to not be charged the next month. I sent my husband in to cancel the membership before the date I was told. They then had him sign the paperwork that we ARE going to be charged another month (at $114) even though I was told we would not be. Then when I called the person in charge of billing and membership she told me that she explained it all to my husband. I explained to her that he was expecting to just sign something and was not aware of any of this. I had talked to another person on staff there who did not tell me about a 7 day notice period or I would have sent my husband sooner. She didn't seem to care about any of this and frankly was snotty to me about the whole situation. I am VERY upset. This is not a small fee. This is asking me to spend $114 for something I can't use because we are away. I thought that this organization was about the community and caring. They don't seem to care at all. There had to be some way to work with me or at least admit that they messed up in relaying the information to me. But no, I was made to feel like this was all our fault and in fact throwing my husband under the bus for their mistake. I will never return nor pay that money that they are trying to charge me for something we will not use. I am VERY disappointed in this organization!!!!!!!!!!!!!!!!!!
April 4, 2016
The elderly lady at the counter needs training
We have been receiving mails from YMCA for some time– so thought of giving it a try (was not being able to visit them earlier, due to a busy schedule). So, over this weekend (April, 2, Saturday) we (me and my wife) decided to stop by YMCA Lionville, PA. We reached at around 6:50 pm, the doors were locked (understandable). A YMCA customer saw us waiting outside and let us in. We thanked him and approached the reception/customer service counter. There were two employees – one young and the other old. The elderly lady must have seen the customer letting us in and was definitely not impressed. She was very non-inviting as we perceived from her body language and facial expressions. Interaction was very brief. All we wanted to know was a snapshot of the services, the monthly rates, and a perhaps nice friendly welcome (we live in the community and were almost planning on signing the membership during the visit). Oops! We felt uncomfortable and left the place immediately (the young lady tried to help though!). We decided to try Summit Fitness, - they seem very welcoming. My $$$ goes to Summit :-)!